Terms & Conditions
Service Terms Policy
Thank you for choosing Duke Renders for your architectural visualization needs. We are committed to delivering the highest quality photorealistic renders, backed by 100% personalized customer service to answer all your questions and guide you through every step of the process.
If for any reason you are not completely satisfied with your purchase, we invite you to review this policy. The following terms are applicable to all products and services purchased from Duke Renders.
1. SCOPE OF SERVICES
This policy applies to all services offered by Duke Renders, including but not limited to:
3D architectural visualization and photorealistic rendering
Interior and exterior rendering
3D modeling and scene creation
AI-assisted rendering and visualization
Animation and virtual walkthroughs
Post-production editing and revisions
2D Drawings
All services are subject to the terms agreed upon in the individual project proposal or service agreement provided at the time of engagement.
2. MANAGEMENT OF TIMELINES
Project Initiation
a. Full project information is due within 30 days of payment. Late submissions may incur extra fees.
b. Once complete information is received Duke will provide a strategy & timeline for completion based on the project’s needs
c. Duke expects a response within 1 business day upon sending a deliverable to ensure timeline adherence
Project Pause
a. If Duke Renders does not receive a response from the client within 7 business days during an ongoing project the project will be temporarily paused.
b. When the project is resumed a new timeline will be provided, it will be created according to Duke Renders’ current capacity on the date the information is received. This timeline may deviate from our standard turnaround times
c. After 3 months, if no response is received files will be deleted.
Project Closing
a. Projects must be completed within 30 days of start, within the timeline provided at the beginning. Closed projects require additional fees for further work.
b. If the timeline is not met due to client-related delays, the remaining deliverables will be rescheduled based on Duke Renders'capacity.
c. If preview images have been approved and final images authorized, new changes or comments after the initial two preview rounds will result in a change to the project scope, necessitating a new timeline and extra fee
d. If the client requests changes to a project that has already been delivered and finalized, it will be considered a new project and charged accordingly.
e. Files will be stored for 3 months, and then they will be deleted.
3. COMMUNICATION
Effective communication is vital for the success of every project. The following expectations have been established for clarity and efficiency:
Separate Email Threads per Space: Separate email threads will be designated for each area of focus to maintain organization and avoid confusion.
Timely Client Responses: The client is expected to provide responses, feedback, or approvals within 1 business day of receiving deliverables or questions from Duke Renders. Timely responses are crucial to meeting established project timelines.
Consolidated Feedback: Clients are expected to gather all feedback into one concise submission per revision round. Piecemeal or fragmented feedback may cause delays and may be treated as an additional revision round.
4. COMPLEXITY OF SPACE
If the space is determined to be of high complexity, a fee will be charged:
Small spaces: $200 USD
Medium spaces: $300 USD
Large spaces: $500 USD
Complexity will be assessed by Duke Renders during the project scoping phase and communicated to the client before work begins.
5. ACCURACY GUARANTEE
Duke Renders guarantees 99% accuracy in the deliverables only if the client provides the following information per space or area:
1. Floor plans with exact dimensions.
2. Elevations with exact dimensions.
3. Exact floor plan/furniture layout.
4. Exact furniture with dimensions and links to vendors
5. Materials with vendor link
6. Any decorative items and lighting features with the link to the vendor
7. AutoCAD Plans(optional)
8. SketchUp Models (optional)
Please note: If Duke Renders does not receive the exact information listed above, we cannot guarantee 99% accuracy in our deliverables. Projects involving specific or complex items may also affect the production timeline.
6. REVISIONS / PREVIEWS ROUNDS
a. Duke Renders provides two (2) rounds of previews per space to ensure that design details are aligned with the client’s vision and to allow for any design changes before final deliverables are produced.
b. In cases where the scope of design changes is significant between revision rounds, Duke Renders will provide an updated timeline
c. Any additional rounds of previews beyond the included two rounds per space will be evaluated and charged according to the scope of work required. In cases where the scope of design changes is significant between revision rounds, Duke Renders will provide an updated timeline and cost estimate.
7. SOURCE FILES
3ds Max Files (Model + Textures): If you require the Max/source file of the spaces created, each space will have an additional cost of $1,500 USD.
OBJ Simple File: For architectural purposes, a simplified OBJ file is available upon request at no additional cost.
Source file purchases are non-refundable once the files have been delivered to the client.
8. 2D DRAWING SERVICES: Non-Certification & Compliance
2D Drawings provided by Duke Renders are for visualization and conceptual use only and are not certified legal documents. Duke Renders assumes no responsibility for compliance with local building codes, permit requirements, or land-use legality. The Client acknowledges that final verification by a licensed professional is required for all technical applications.
9. REFUND POLICY
a. Partial or full refunds will be considered for projects that don't meet the photorealistic quality
b. We only refund if the service has been used
c. Duke Renders will evaluate refund requests on a case-by-case basis
d. We don’t offer Order Cancellations
Conditions for Refunds
a. For the service to be eligible for a refund, please make sure that the service was purchased and started in the last 30 days
b. Refunds will only be processed for projects or services started that have not met your expectations and needs
c. To ask for a refund of your order, please inform us of your decision with a clear statement. You can inform us of your decision by email fabiana@dukerenders.com
d. If approved, we will reimburse within 30-40 days from the day of the cancellation email. We will reimburse the same method of payment. Payment processing fees may apply
Non-Eligible Scenarios
Refunds will not be issued under the following circumstances:
Changes in project direction, design preferences, or creative vision after the project brief has been approved and work has commenced.
Dissatisfaction based on subjective aesthetic preferences that fall within the approved project scope and meet photorealistic quality standards.
Requests made more than 30 calendar days after service was purchased.
Projects where the client has failed to provide required materials, references, files, or timely feedback, resulting in project delays or inaccuracies.
Services that have been fully completed and delivered in accordance with the approved project brief and have passed the two preview rounds with client approval.
Third-party software limitations, rendering engine constraints, or technical factors beyond Duke Renders’ control.
Rush orders or expedited services where the agreed-upon timeline was met.
Expired purchases (services not utilized within one year of the purchase date).
The refund request does not include a clear statement describing the specific issues with the deliverables.
How to Request a Refund
To initiate a refund request, please follow these steps:
Submit a Written Request: Send an email to fabiana@dukerenders.com with the subject line “Refund Request – [Your Project Name / Order Number].”
Include a Clear Statement: Clearly describe the reason for your refund request, referencing specific deliverables, project milestones, or communication that supports your claim.
Attach Relevant Documentation: Include the original project brief, any correspondence related to the issue, and screenshots or files that illustrate the concern.
Await Confirmation: Our team will acknowledge receipt of your request within 2-5 business days and begin the review process.
Third-party payment processing fees (e.g., PayPal, Stripe, wire transfer fees) are non-refundable and may be deducted from the refund amount. These fees are charged by the payment platform and are outside of Duke Renders’ control.
In case of a partial refund
In cases where work has been partially completed, Duke Renders reserves the right to issue a partial refund proportional to the work not yet delivered. The completed portion of the project will remain available to the client, subject to the terms of the original agreement.
9. RIGHTS FOR MARKETING PURPOSES
Duke retains the right to utilize the rendered images produced for marketing and promotional purposes unless stated otherwise by the clien
10. PURCHASE VALIDITY
Purchases are valid for 3 months from the purchase date.
11. POLICY MODIFICATIONS
Duke Renders reserves the right to update or modify this policy at any time. Changes will be effective immediately upon posting to our website. Clients with active projects will be governed by the policy in effect at the time their project was initiated.
12. CONTACT INFORMATION
If you have any questions, concerns, or need assistance regarding this policy or your project, please do not hesitate to reach out:
Refund Requests: fabiana@dukerenders.com
General Inquiries: info@dukerenders.com
Website: www.dukerenders.com
Response Time: We aim to respond to all inquiries within 1–2 business days.